Intelligent conversational interface for your knowledge base
<2s
Response Time
99.7%
Accuracy
50+
Languages
24/7
Available
What is the Chat Interface?
Natural language interface for querying and interacting with your knowledge base
The Chat Interface provides a conversational way to access your knowledge base. Ask questions in natural language, get instant answers with citations, and explore your documents through an intuitive chat experience powered by advanced AI.
How It Works
Type your question in natural language. Our AI understands context, searches your knowledge base, and provides accurate answers with direct citations to source documents. Continue the conversation to explore topics in depth.
Core Features
Powerful capabilities built into every conversation
Intelligent Search
AI-powered understanding of your questions
• Natural language query processing
• Context-aware search across all documents
• Multi-language support and translation
• Semantic understanding of complex queries
Source Citations
Direct references to source documents
• Clickable references to source documents
• Highlighted text passages and quotes
• Document relevance and confidence scores
• Multiple source aggregation and synthesis
Conversation Memory
Context-aware conversational flow
• Maintains context throughout conversation
• Follow-up questions and clarifications
• Previous conversation history access
• Conversation sharing and collaboration
Smart Filtering
Focus conversations on specific content
• Filter by document type, date, or topic
• Department or team-specific knowledge
• Custom metadata and tag filtering
• Temporary and persistent filter settings
Interface Elements
Understanding the chat interface components and controls
1
Conversation Area
The main chat area displays your questions and AI responses. Messages include timestamps, source citations, and action buttons for follow-up actions.
Type your questions or use voice input. The interface supports rich text formatting, file attachments, and quick action buttons for common tasks.
Input Options: Text typing, voice recognition, file upload, emoji reactions
3
Side Panels & Controls
Access conversation history, filters, settings, and document browser through collapsible side panels. Customize your chat experience and manage conversations.
Panels: History browser, filter controls, settings menu, document explorer
Advanced Capabilities
Sophisticated features for power users and complex queries
Query Suggestions
Get intelligent suggestions for follow-up questions, related topics, and different ways to explore your knowledge base content.
Multi-Modal Input
Upload images, documents, or use voice input to ask questions. The AI can analyze visual content and provide comprehensive responses.
Collaborative Features
Share conversations with team members, add comments and annotations, and collaborate on complex research tasks.
Export & Integration
Export conversations to various formats, integrate with other tools, and use API endpoints for custom integrations.
Supported Query Types
Examples of questions and tasks you can accomplish through chat
Information Retrieval
• "What are the safety requirements for X?"
• "Find all documents about project Alpha"
• "Show me the latest version of the policy"
• "Who is responsible for data governance?"
• "What changed in the Q3 report?"
Analysis & Synthesis
• "Compare our policies with industry standards"
• "Summarize all customer feedback themes"
• "What are the common risks across projects?"
• "Create a timeline of policy changes"
• "Identify gaps in our documentation"
Natural Language Processing
Ask questions in your natural speaking style. The AI understands context, handles typos, and can work with incomplete or ambiguous queries.
Best Practices
Tips for getting the most out of your chat interactions
Effective Querying
Be specific about what you're looking for
Provide context for complex questions
Use follow-up questions to drill down
Review source citations for accuracy
Save important conversations for reference
Common Limitations
Cannot access external websites or real-time data
Responses limited to uploaded document content
Cannot modify or create documents directly
May require clarification for ambiguous queries
Response quality depends on source document quality
Getting Started
Quick guide to using the chat interface effectively
1
Access the Chat
Navigate to your workspace and click the Chat tab. The interface loads with your knowledge base content ready to query.
2
Start with Simple Questions
Begin with straightforward questions about your documents. Try queries like "What is our refund policy?" or "Show me recent updates".
3
Explore Sources & Citations
Click on source citations to review the original documents. This helps verify information and discover additional relevant content.
4
Use Advanced Features
As you become comfortable, experiment with filters, conversation history, and collaborative features to enhance your knowledge exploration.
Performance Optimization
For best performance, keep conversations focused on specific topics. Start new conversations for unrelated questions, and use filters to narrow search scope for faster responses.
Related Documentation
Learn about complementary features and capabilities