AI Agents

Personalized AI assistants that adapt to your needs and communication style

Unlimited

Personalities

Same

Accuracy

Custom

Responses

Instant

Setup

What are AI Agents?
Personalized AI assistants that transform how your knowledge base responds

AI Agents are customizable AI personalities that work with your existing knowledge base to provide responses in specific styles, tones, and formats. They maintain the same accuracy and source citations while adapting the communication style to match different audiences, departments, or use cases.

How They Work

When you ask a question, the system first finds accurate information from your knowledge base (just like normal). Then, your selected AI Agent rewrites the response to match their personality, expertise level, and communication style - while preserving all facts and citations.

Why Use AI Agents?
Transform the same accurate information into different communication styles

Audience-Specific Communication

Tailor responses for different audiences

  • • Executive summaries for leadership
  • • Technical details for engineers
  • • Simple explanations for new employees
  • • Customer-friendly language for support

Maintains Accuracy

Same reliable information, different presentation

  • • All facts and citations preserved
  • • No hallucination or made-up information
  • • Source documents remain traceable
  • • Truth Engine technology still applies

Department Specialization

Create agents for specific teams and roles

  • • HR agent for policy questions
  • • Sales agent for product information
  • • Legal agent for compliance matters
  • • Training agent for onboarding

Instant Personalization

No training required, immediate results

  • • Works with existing knowledge base
  • • No additional document upload needed
  • • Switch between agents instantly
  • • Create new agents in minutes
How AI Agents Work
Two-stage process ensures accuracy while enabling personalization
1

Knowledge Retrieval

Your question is processed using the same Truth Engine technology that powers regular chat. The system searches your knowledge base and provides an accurate, grounded response with citations.

Result: Factually accurate answer with source citations
2

Agent Personalization

The selected AI Agent takes the accurate information and rewrites it according to their personality, expertise level, and communication style. All facts and citations are preserved.

Result: Personalized response that matches your agent's style
Best of Both Worlds

You get the reliability and accuracy of your knowledge base with the personality and communication style that works best for your specific use case.

Agent Types & Examples
Common agent personalities and their use cases

Executive Assistant

Provides concise, high-level summaries focused on business impact and key decisions.

Leadership • Strategic • Concise

Customer Support Agent

Friendly, empathetic responses that explain complex topics in simple, customer-friendly language.

Friendly • Clear • Helpful

Technical Expert

Detailed, technical responses with implementation details and code examples where relevant.

Technical • Detailed • Precise

Training Specialist

Educational responses that break down complex topics into learning steps with examples.

Educational • Step-by-step • Examples

Compliance Officer

Formal, precise responses that emphasize regulatory requirements and risk considerations.

Formal • Compliance • Risk-aware

Sales Advisor

Persuasive, benefit-focused responses that highlight value propositions and business outcomes.

Persuasive • Value-focused • Results-oriented
Creating Your AI Agents
Simple setup process to create personalized AI assistants
1

Define the Agent

Give your agent a name and describe their role, personality, and expertise level. This becomes their core identity.

Example: "Sarah, a friendly HR specialist who explains policies in simple terms"
2

Set Communication Style

Define how the agent should communicate: formal or casual, detailed or concise, technical or simplified.

Example: "Use friendly, conversational tone with bullet points and examples"
3

Choose AI Model

Select the AI model that best fits your agent's needs. Different models excel at different communication styles and complexity levels.

4

Test & Refine

Start using your agent immediately. You can adjust their personality and communication style at any time based on the responses you receive.

Using AI Agents
How to interact with and switch between your AI agents

Agent Selection

Choose your agent before starting a conversation. You can switch agents at any time to get the same information in a different style.

Natural Conversation

Ask questions exactly as you would normally. The agent will respond in their characteristic style while maintaining accuracy.

Compare Responses

Ask the same question to different agents to see how they present the information differently for various audiences.

Continuous Improvement

Refine your agents based on user feedback and changing needs. Update their instructions to improve response quality.

Best Practices
Tips for creating and using effective AI agents

Effective Agent Design

  • Give agents clear, specific roles and personalities
  • Define the target audience for each agent
  • Use consistent communication styles
  • Test agents with real questions before deployment
  • Create agents for specific departments or use cases

Common Considerations

  • Agents work with your existing knowledge base only
  • Response style changes, but facts remain the same
  • Complex personalities may need refinement over time
  • Agent responses may be slightly longer than standard
  • Source citations are always preserved
Getting Started with AI Agents
Quick guide to creating and using your first AI agent
1

Access the Agents Feature

Navigate to your workspace and look for the "Agents" section in the chat interface. This feature may need to be enabled in your workspace settings.

2

Create Your First Agent

Start with a simple agent like "Customer Support Assistant" or "Technical Expert". Define their role and communication style clearly.

3

Test with Sample Questions

Ask questions you know the answers to and compare the agent's responses with standard responses to see the difference in style.

4

Expand Your Agent Library

Create additional agents for different departments, audiences, or use cases. Each agent can serve a specific purpose in your organization.

Enhanced Experience

AI Agents add a personalization layer to your existing knowledge base without compromising speed or accuracy. The two-stage process ensures you get both reliable information and the perfect communication style for your needs.

Related Documentation
Learn about complementary features and capabilities