Analytics & Reporting

Comprehensive insights into knowledge base usage and performance

50+

Metrics

Real-time

Updates

Custom

Reports

24/7

Monitoring

What is Analytics & Reporting?

Comprehensive data analysis and reporting system for your knowledge base

Get detailed insights into how your knowledge base is being used, which content is most valuable, user engagement patterns, and system performance. Make data-driven decisions to optimize your knowledge management strategy.

How It Works

Our analytics system continuously monitors all interactions with your knowledge base, processes usage data in real-time, and generates actionable insights through intuitive dashboards and automated reports.

Analytics Categories

Comprehensive metrics across all aspects of your knowledge base

User Analytics

Track user behavior and engagement

• Active users and session duration
• User journey and interaction patterns
• Feature adoption and usage frequency
• User satisfaction and feedback scores

Content Analytics

Analyze document performance and usage

• Most accessed and popular documents
• Search query analysis and trends
• Content gaps and improvement opportunities
• Document relevance and accuracy scores

Performance Analytics

System performance and efficiency metrics

• Response times and system latency
• Search accuracy and relevance
• Processing speed and throughput
• Error rates and system reliability

Usage Analytics

Resource utilization and capacity planning

• Storage usage and growth trends
• API calls and feature utilization
• Bandwidth and resource consumption
• Cost analysis and optimization insights

Reporting Features

Flexible reporting tools for different stakeholders and use cases

Interactive Dashboards

Real-time dashboards with customizable widgets, drill-down capabilities, and interactive visualizations. Perfect for monitoring KPIs and getting quick insights.

Features: Real-time updates, custom widgets, drill-down analysis, mobile-responsive

Scheduled Reports

Automated report generation and distribution. Set up daily, weekly, or monthly reports that are automatically sent to stakeholders via email.

Options: Multiple formats (PDF, Excel, CSV), custom schedules, recipient lists

Custom Report Builder

Drag-and-drop report builder for creating custom reports. Choose from 50+ metrics, apply filters, and create visualizations tailored to your needs.

Builder: Visual editor, 50+ metrics, custom filters, multiple chart types

Executive Summaries

AI-generated executive summaries that highlight key trends, anomalies, and actionable insights from your data. Perfect for leadership reporting.

AI Insights: Trend analysis, anomaly detection, recommendation engine, natural language summaries

Key Metrics Tracked

Essential KPIs for measuring knowledge base success

Engagement Metrics

• Daily/Monthly Active Users
• Session Duration & Frequency
• Pages per Session
• User Retention Rates
• Feature Adoption Rates
• Time to Value

Performance Metrics

• Search Success Rate
• Query Response Time
• Answer Accuracy Score
• System Uptime
• Error Rates
• Processing Speed

Business Metrics

• Cost per Query
• ROI on Knowledge Base
• Support Ticket Reduction
• Employee Productivity Gain
• Content Utilization Rate
• User Satisfaction Score

Advanced Analytics

Sophisticated analysis tools for deeper insights

Predictive Analytics

Use machine learning to predict user behavior, content needs, and system requirements. Anticipate issues before they occur and optimize proactively.

Cohort Analysis

Track user groups over time to understand retention patterns, feature adoption, and long-term engagement trends.

Anomaly Detection

Automatically identify unusual patterns in usage, performance, or content access that may indicate issues or opportunities.

A/B Testing Integration

Test different features, interfaces, or content strategies and measure their impact on user engagement and satisfaction.

Getting Started

Begin leveraging analytics for your knowledge base

Access Analytics Dashboard

Navigate to Analytics from your workspace menu. The dashboard provides an immediate overview of key metrics and trends.

Set Up Key Metrics

Configure the metrics most important to your organization. Set up alerts for threshold breaches and customize your dashboard layout.

Create Custom Reports

Use the report builder to create custom reports for different stakeholders. Schedule regular reports for automated distribution.

Act on Insights

Review insights regularly and implement improvements based on data findings. Track the impact of changes through continued monitoring.

Data Privacy & Security

All analytics data is processed with strict privacy controls. Personal user information is anonymized, and all reports comply with data protection regulations.