Security & Privacy

Enterprise-grade security and comprehensive privacy protection

256-bit

Encryption

SOC 2

Compliant

Zero

Trust

99.9%

Uptime

Security & Privacy Overview
Comprehensive protection for your data and organizational knowledge

Your knowledge base is built with enterprise-grade security and privacy protections. We implement multiple layers of security controls, comply with major privacy regulations, and provide you with comprehensive tools to manage data protection and access control.

Security-First Design

Every component is designed with security as a fundamental principle. From data encryption to access controls, we prioritize the protection of your sensitive information.

Data Security
Multi-layered protection for your knowledge base content

Encryption

End-to-end data protection

  • • AES-256 encryption at rest
  • • TLS 1.3 encryption in transit
  • • Application-level encryption for sensitive fields
  • • Hardware security module (HSM) key management
  • • Regular encryption key rotation

Data Storage

Secure and compliant storage infrastructure

  • • Geographically distributed data centers
  • • Automated backup and disaster recovery
  • • Data residency controls
  • • Immutable audit logs
  • • Secure data deletion and retention

Network Security

Protected network infrastructure

  • • DDoS protection and mitigation
  • • Web application firewall (WAF)
  • • Network segmentation and isolation
  • • Intrusion detection and prevention
  • • VPN and private network support

Monitoring & Detection

24/7 security monitoring and threat detection

  • • Real-time security monitoring
  • • Automated threat detection
  • • Security incident response
  • • Vulnerability scanning and patching
  • • Security analytics and reporting
Access Control
Comprehensive authentication and authorization systems
1

Multi-Factor Authentication

Support for multiple authentication methods including SSO, SAML, OIDC, and 2FA. Enforce strong authentication policies across your organization.

Supported: SAML 2.0, OAuth 2.0, OIDC, LDAP, Active Directory, Google Workspace, Microsoft 365
2

Role-Based Access Control (RBAC)

Granular permission system with customizable roles and policies. Control access to specific documents, features, and administrative functions.

Roles: Super Admin, Workspace Owner, Admin, Member, Viewer, Custom Roles
3

Session Management

Secure session handling with configurable timeouts, concurrent session limits, and automatic logout policies for enhanced security.

Features: Session timeout, concurrent login limits, device management, secure logout
Privacy Protection
Comprehensive privacy controls and regulatory compliance

Data Minimization

Collect and process only the minimum data necessary for service functionality. Automatic data purging and retention policy enforcement.

User Rights

Complete user control over personal data including access, correction, deletion, and portability rights as required by privacy regulations.

Data Residency

Control where your data is stored and processed. Support for regional data residency requirements and cross-border transfer restrictions.

Audit & Transparency

Complete audit trails for all data access and processing activities. Transparent reporting on data usage and privacy practices.

Regulatory Compliance
Adherence to major privacy and security regulations

Enterprise Standards

  • • SOC 2 Type II
  • • ISO 27001
  • • PCI DSS
  • • FedRAMP (in progress)
  • • NIST Cybersecurity Framework

Privacy Regulations

  • • GDPR (EU)
  • • CCPA (California)
  • • PIPEDA (Canada)
  • • LGPD (Brazil)
  • • Privacy Act (Australia)

Industry Specific

  • • HIPAA (Healthcare)
  • • FERPA (Education)
  • • GLBA (Financial)
  • • COPPA (Children's Privacy)
  • • ITAR (Defense)
Regular Audits & Certifications

We undergo regular third-party security audits and maintain current certifications. Compliance documentation and reports are available upon request.

Security Best Practices
Recommended practices for maintaining security in your workspace

Recommended Actions

  • Enable multi-factor authentication for all users
  • Implement SSO with your identity provider
  • Regularly review user access and permissions
  • Configure IP restrictions for sensitive workspaces
  • Enable audit logging and regular review

Security Warnings

  • Don't share login credentials or API keys
  • Avoid accessing from public or unsecured networks
  • Don't disable security features without cause
  • Never ignore security alerts or notifications
  • Avoid using weak passwords or password reuse
Security Incident Response
Our approach to handling security incidents and breaches
1

Detection & Assessment

Automated monitoring systems detect potential security incidents within minutes. Our security team immediately assesses the scope and impact.

2

Containment & Mitigation

Immediate containment actions are taken to prevent further damage. Systems are isolated and security measures are reinforced.

3

Communication & Notification

Affected customers are notified within 72 hours (or as required by law). Regular updates are provided throughout the incident resolution process.

4

Recovery & Post-Incident Review

Systems are restored to normal operation with enhanced security measures. A thorough post-incident review identifies improvements.

Security Support
How to report security issues or get security-related assistance

Report Security Issues

If you discover a security vulnerability or have security concerns, please report them immediately through our secure channels.

security@eoi.group
24/7 Security Hotline

Security Resources

Access additional security documentation, compliance certificates, and security configuration guides.

Security Whitepaper
Compliance Reports

Continuous Security Improvement

Security is an ongoing process. We continuously monitor, assess, and improve our security posture. Regular updates and enhancements are deployed to maintain the highest level of protection.

Related Documentation
Learn more about security configuration and management